Refund Policy
Refund Policy
Effective Date: 15/Dec/2024
At Fournix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy carefully to understand your options.
1. Eligibility for Refunds
You may request a refund if:
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The product you received is damaged, defective, or incorrect.
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The product remains unused and in its original packaging.
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Your refund request is made within 7 days of receiving the product.
2. Non-Refundable Items
We regret that the following items are not eligible for refunds:
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Products that have been opened, used, or damaged after delivery.
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Items purchased during sales, promotions, or with discount codes.
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Gift cards or free promotional items.
3. How to Request a Refund
To initiate a refund request, follow these steps:
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Contact our customer support team at fournix3@gmail.com or 0313-3036257
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Provide your order number, proof of purchase, and a brief explanation of the issue.
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Attach photos of the product if it is damaged, defective, or incorrect.
Our team will review your request and get back to you within 3-5 business days.
4. Refund Process
If your refund request is approved:
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Refunds will be issued to your original payment method (e.g., credit card, bank account) within 5-10 business days.
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You will be notified via email once the refund has been processed.
5. Return Shipping
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Customers are responsible for the cost of return shipping unless the product was damaged, defective, or incorrect upon delivery.
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Ensure the item is securely packaged to avoid damage during transit.
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We recommend using a trackable shipping method to ensure safe delivery.
6. Exchanges
If you prefer to exchange your product instead of requesting a refund, please contact our support team. Exchanges are subject to stock availability.
7. Changes to This Policy
Fournix reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website, with the "15/Dec/2024" updated accordingly.
8. Contact Us
If you have any questions about this refund policy, please contact us:
Fournix Customer Support
Email: fournix3@gmail.com
Phone: 0313-3036257
